Aadi sale discount off 50%! Shop Now Free shipping on orders above ₹999! Learn More New arrivals just dropped. Explore Collection
Currency
INR - Indian Rupee
Frequently Asked Questions
- Home
- Frequently Asked Questions
Shipping, Orders & Delivery
Q. What is Yaalini's Shipping Policy?
Please find our shipping policy here
Q. What does different order status mean?
Pending / Pending Payment - Payment was unsuccessful
Processing - Payment Successful, yet to be shipped
Shipment on Transit - Order has been shipped from our warehouse
Cancelled - Order has been cancelled due to non payment
Closed - Successful order cancelled based on customer request and refund has been initiated
Q. How do I check the status of my order?
We will keep updating you regarding your Order status through email from support@yaalini.in, wherein you will receive email notifications for
a) Successful placement of order.
b) Tracking details once the order is dispatched.
c) Order Canceled.
In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST. Or you can email your query to support@yaalini.in
Q. Where do we ship?
We offer worldwide shipping for our customers.
Q. Who will pay for shipping and delivery charges?
The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
Q. How is shipping amount decided?
Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.
Q. How is custom duty decided?
Custom/Import duty is levied by the Govt of the destination country. These charges are ungovernable as they differ from country to country according to local rules and regulations. Yaalini does not have any control on custom duty.
Q. Who are the courier partner?
We use FedEx, Blue Dart for our domestic order shipments. If both the couriers do not serve the shipping address, we use Speed Post for our domestic order shipments. We use FedEx for our international shipments.
Q. Do the prices on website include taxes?
Yes. All prices are exclusive of taxes. Taxes will be added at the time of checkout. For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay.
Q. What is the estimated delivery time?
The estimated time of delivery is within 3-5 business days for domestic orders and 10-12 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.
Q. Who will be responsible for paying local taxes outside India?
For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner.
Please find our shipping policy here
Q. What does different order status mean?
Pending / Pending Payment - Payment was unsuccessful
Processing - Payment Successful, yet to be shipped
Shipment on Transit - Order has been shipped from our warehouse
Cancelled - Order has been cancelled due to non payment
Closed - Successful order cancelled based on customer request and refund has been initiated
Q. How do I check the status of my order?
We will keep updating you regarding your Order status through email from support@yaalini.in, wherein you will receive email notifications for
a) Successful placement of order.
b) Tracking details once the order is dispatched.
c) Order Canceled.
In case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am to 6.30 pm IST. Or you can email your query to support@yaalini.in
Q. Where do we ship?
We offer worldwide shipping for our customers.
Q. Who will pay for shipping and delivery charges?
The shipping and delivery charges are borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
Q. How is shipping amount decided?
Shipping charges on our products shall be mentioned at the time of checkout. These shipping charges are based on the weight of the product, volume after packing, and the destination of delivery.
Q. How is custom duty decided?
Custom/Import duty is levied by the Govt of the destination country. These charges are ungovernable as they differ from country to country according to local rules and regulations. Yaalini does not have any control on custom duty.
Q. Who are the courier partner?
We use FedEx, Blue Dart for our domestic order shipments. If both the couriers do not serve the shipping address, we use Speed Post for our domestic order shipments. We use FedEx for our international shipments.
Q. Do the prices on website include taxes?
Yes. All prices are exclusive of taxes. Taxes will be added at the time of checkout. For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product/order price you pay.
Q. What is the estimated delivery time?
The estimated time of delivery is within 3-5 business days for domestic orders and 10-12 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.
Q. Who will be responsible for paying local taxes outside India?
For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner.
Payment
Q. How can I pay for my order?
We accept credit/debit cards, net banking, UPI transaction to make payment online.
Q. What should I do if my payment fails?
Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.
Q. What should I do when I have made order and amount also got deducted but order got cancelled?
Please write an email to us at support@yaalini.in with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.
We accept credit/debit cards, net banking, UPI transaction to make payment online.
Q. What should I do if my payment fails?
Please try again in case of payment failure. This can happen for several reasons. You can also contact your bank and inquire regarding the same because sometimes bank might stop transactions for security reasons.
Q. What should I do when I have made order and amount also got deducted but order got cancelled?
Please write an email to us at support@yaalini.in with details regarding the transaction and snapshot of the reference number. We will check the issue and will update you on the order status.
Returns & Exchanges
Q. What is Yaalini's Cancellation Policy?
We accept cancel requests only in case the order is not processed. We will have the order canceled and process refund. We will not be able to cancel orders, if they are already processed.
Q. How do I cancel the order, I have placed?
You can drop an email at support@yaalini.in requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.
Q. Can I modify the shipping address of my order after it has been placed?
Only for Domestic orders – if you want to change/modify the shipping address (from one address to another address in India only), you can drop an email at support@yaalini.in requesting to change/modify the shipping address and we can change it, provided the order is not in transit. For international orders, we will not be able to change the shipping address.
Q. Can I cancel an item/(s) from the bulk order placed?
If the order is not processed, we can cancel an item/(s) from a bulk order. You can drop an email at support@yaalini.in requesting for the same.
Q. I just cancelled my order. When will I receive my refund?
Once an order is canceled, the refund will be initiated and processed within 7-10 working days.
Q. If I cancel the purchased product will the tax amount charged be refunded?
Yes, total order amount will be refunded along with taxes. However we will be deducting the transaction fee charged by the bank.
We accept cancel requests only in case the order is not processed. We will have the order canceled and process refund. We will not be able to cancel orders, if they are already processed.
Q. How do I cancel the order, I have placed?
You can drop an email at support@yaalini.in requesting for the same and stating the reason for cancellation. If the order is not processed yet, we will cancel it for you.
Q. Can I modify the shipping address of my order after it has been placed?
Only for Domestic orders – if you want to change/modify the shipping address (from one address to another address in India only), you can drop an email at support@yaalini.in requesting to change/modify the shipping address and we can change it, provided the order is not in transit. For international orders, we will not be able to change the shipping address.
Q. Can I cancel an item/(s) from the bulk order placed?
If the order is not processed, we can cancel an item/(s) from a bulk order. You can drop an email at support@yaalini.in requesting for the same.
Q. I just cancelled my order. When will I receive my refund?
Once an order is canceled, the refund will be initiated and processed within 7-10 working days.
Q. If I cancel the purchased product will the tax amount charged be refunded?
Yes, total order amount will be refunded along with taxes. However we will be deducting the transaction fee charged by the bank.
General
Q. Are there any physical stores for Yaalini?
Ans : Yes, we have our own manufacturing unit along with a physical store.
Q. How do I reach the customer care?
You can either write to us at support@yaalini.in or you can text us in Whatsapp at +91 9894569344. You can also reach us by calling at +91 9894569344 anyday between 7:30 am to 12:00 am IST. We will try to assist you in every way possible.
Ans : Yes, we have our own manufacturing unit along with a physical store.
Q. How do I reach the customer care?
You can either write to us at support@yaalini.in or you can text us in Whatsapp at +91 9894569344. You can also reach us by calling at +91 9894569344 anyday between 7:30 am to 12:00 am IST. We will try to assist you in every way possible.