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Return Policy
CANCELLATION, REFUND & RETURN POLICY
All the products sold and delivered to the customer shall be subjected to the below terms and conditions of the policy.
Cancellation
If a customer cancels an order before the order has been shipped, Yaalini.in may accept the order cancellation and refund the amount to the buyer within a reasonable period. In such cases, the order amount will be refunded but with any transaction fee charged by the bank deducted. Please note that Yaalini.in may not be able to cancel orders that are already shipped or in transit.
Return / Refund or Exchange Eligibility
Orders are eligible for return/exchange if:
- Genuine Quality Issues: If you receive a saree with genuine quality problems, please contact our customer support team within 7 days of receiving the product. We may request additional photographs or other verification to process your return. We will initiate the refund/exchange once we have received the product and investigated the issue.
- Damaged or Wrong/Missing Product: If your saree arrives damaged, or you receive the wrong item, please contact us within 7 days of receiving the product. We will initiate a refund or send the correct item at no additional shipping cost, based on your preference.
Orders are NOT eligible for return/exchange if:
- RTO: Customers are requested to provide a complete shipping address with an active phone number. After failed delivery attempts by our shipping agency, the package will be returned to our warehouse. If a reshipping request is raised, the customer will have to pay additional shipping charges at actuals.
- Colour Mismatch: We take utmost care while photographing images to match the true colour of the saree. However, there may be slight colour variation due to differences in screen display. Colour variation or mismatch will not be considered a valid reason for a refund.
- Any request for a return must be raised with our customer care team within 7 days of receiving the product.
- A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or issue must be captured in the video to process your claim.
- All products being returned or exchanged must be unused, unworn, and in their original condition with tags attached.
- Please ensure the saree is returned in its original packaging to prevent damage during transit.
- We do not accept returns or exchanges on sarees that have been customised or altered to your specifications, such as adding fall and edging.
- Store exchange is not applicable to orders shipped outside India.
- Customers may have to bear additional charges such as return cost and customs duties (for international orders).
- Dress material/fabric orders are not eligible for return, exchange, or cancellation.
- Gift voucher orders are not eligible for cancellation, exchange, or refund.
Refund / Exchange Process
To initiate a return, please contact our dedicated customer support team at support@yaalini.in within 7 days of receiving the product. When reaching out, please share your order number, a detailed explanation of the issue, and clear photographs along with an unboxing video. Our team is ready to assist and will guide you through the entire process.
For more information, you may also refer to the refund policies of our payment partners: Razorpay and Stripe.
- Upon receiving your query, our team will assess your situation on a case-to-case basis, and then present you with the available options.
- For your convenience, our team will organise a hassle-free reverse pick-up. Once the saree is received, it will undergo a thorough quality check to ensure it meets our standards.
- Upon successful verification of the returned product's quality, your refund or exchange request will be approved.
- In the event of an exchange, our team will guide you through the process — either exchanging for the same product or helping you choose an alternative from our range.
- In the event of a refund, we aim to process it promptly. See Refund Timeline below for the full breakdown of how long this takes.
- In rare cases where the product does not pass our quality check, it will be reshipped to you promptly at no additional cost. In such instances, a refund or exchange will not be available.
Refund Timeline
Refunds (net of any additional charges applied on account of the return) are made to the same bank/payment method used for the original purchase.
We initiate the refund within 2 business days of the returned product reaching Yaalini's warehouse. From there, it typically takes a further 7-10 business days for the amount to reflect in your bank account, credit card, or wallet, depending on your bank.
In the event of false, frivolous, or baseless complaints regarding the delivery or quality of the products, the customer will not be eligible for a refund or replacement.
Customers have the option to raise a chargeback with their bank if the refund amount does not reflect within 15 days from the date the refund was initiated. However, we request that you reach out to us first for any queries, so we can help resolve payment or refund concerns quickly.